Privacy Policy

Effective Date: January 1, 2025

NeuralHub ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website neuraltechhub.com and use our educational services.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for courses or create an account
• Fill out contact forms or enrollment applications
• Subscribe to our newsletter or blog updates
• Communicate with us via email or phone
• Participate in surveys or provide feedback

This information may include:

• Full name
• Email address
• Phone number
• Mailing address
• Course preferences and interests
• Payment information (processed securely through third-party payment processors)

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of access
• Device identifiers

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience and analyze website usage. Cookies are small text files stored on your device. You can control cookie preferences through your browser settings, though disabling cookies may limit certain website functionality.

2. How We Use Your Information

We use the collected information for the following purposes:

• Providing and managing our educational services and course content
• Processing enrollments and payments
• Communicating with you about courses, updates, and promotional offers
• Responding to your inquiries and providing customer support
• Personalizing your learning experience and recommending relevant courses
• Analyzing website usage and improving our services
• Sending administrative information, such as policy updates
• Detecting and preventing fraud or security issues
• Complying with legal obligations
• Conducting research and analytics to improve educational outcomes

3. Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area (EEA), we process personal data based on:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contract: Processing is necessary to fulfill our contract with you (providing educational services)
• Legal Obligation: Processing is necessary to comply with legal requirements
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services, provided these interests do not override your rights

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment processors
• Email service providers
• Analytics services (Google Analytics, Facebook Pixel)
• Cloud hosting providers
• Customer support platforms

These providers are contractually obligated to protect your information and use it only for specified purposes.

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

4.3 Business Transfers

If NeuralHub is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure servers and databases with access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The nature and sensitivity of the information
• The purposes for which we process the information
• Legal and regulatory requirements
• Whether the purposes can be achieved through other means

Generally, we retain account information for active users and for a reasonable period after account closure. Course completion records may be retained longer for certification purposes.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy in a portable format.

7.2 Correction

You have the right to request correction of inaccurate or incomplete personal information.

7.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal obligations to retain certain records).

7.4 Restriction and Objection

You have the right to request restriction of processing or object to processing of your personal information in certain circumstances.

7.5 Withdraw Consent

Where processing is based on consent, you have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before withdrawal.

7.6 Marketing Communications

You can opt out of receiving marketing emails by clicking the "unsubscribe" link in any marketing email or by contacting us directly.

7.7 Cookie Preferences

You can manage cookie preferences through our cookie banner or your browser settings.

To exercise these rights, please contact us using the information provided in the Contact Us section.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children without parental consent, we will take steps to delete that information.

9. Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

10. California Privacy Rights

California residents have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by us
• Right to opt-out of the sale of personal information (Note: we do not sell personal information)
• Right to non-discrimination for exercising CCPA rights

To exercise these rights, contact us at the information provided below. We will verify your identity before processing your request.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a new "Effective Date." We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

13. Do Not Track Signals

Some browsers have a "Do Not Track" feature that signals websites you visit that you do not want your online activities tracked. Our website does not currently respond to Do Not Track signals.